FREQUENTLY ASKED QUESTIONS

General advices that solve a lot of problems:

Please note: Before attempting to do any changes to your system, you should backup your registry and Titlevision folder.

Q: Why does the program freeze, when I'm try to paste text from the clipboard?
A: This feature only works if Setup/preferences/show safe areas exceeded is unticked.

Q: I'm trying trying to work from my DVD drive, but the program does not seem to agree with it. Why not?
A: You can't work directly from a DVD drive. You must copy the clip to your hard drive. The program needs to write to the folder with the clip.

Q: I'm trying to update the program using help/update program, but something goes wrong. What should I do?
A: There's a slight delay after the download. Be patient. See the update procedure here.

Q: There's no text in the previous title window and the next title window! What's wrong?
A: Probably nothing a program update won't fix.

Q: I have set the line break to 39 characters, but sometimes the line breaks at 37 or 38. What's up?
A: The line will always break at the end of the edit window, so an educated guess is that you are using a font that's too wide and/or your window is too narrow. Try changing the window ratio to 16:9 and/or use a narrow font like Arial Narrow. Nowadays most programs actually are 16:9, so if all actors look like Max von Sydow, all clocks and wheels look like eggs, and all cars loook like Trabants, now is the time to change ratio!

Q: I'm cueing a wmv file, and the scene spy works but is one frame off. What to do?
A: This is an old error. Update the program. If that does not work, then either recut the whole shebang one frame when you are through - or change the cue shift value to 1 (or -1 depending on the shift) before you start cueing.

Q: My cursor is not visible! What happens?
A: Try a lower vertical offset value.

Q: The top line is visible in the context window, but it has disappeared from the edit window! What can I do?
A: Set Setup/Layout configuration/Visual settings/Spacing between lines to 0 (zero) and Setup/Layout configuration/Visual settings/Subtitle vertical offset to 99.

Q: I'm using Win7, and when I try and delete a line, it does not disappear. Also letters are swapped when the line breaks. What's happening?
A: Disable Aero.

Q: Suddenly I can't play video clips. There has been no problem before. What happens?
A: See possible solutions here.

Q: The menu bar is gone! How do I get it back?
A: Right click the edit window or info column and select Setup/Show views/File bar.

Q: I updated TV2003, but it does not seem to work. How do I reinstall the old version?
A: First of all: If the new version does not work, please contact us and let us troubleshoot the problem. But okay - if you do insist, then you must make a clean reinstall. So: Remove every trace of the program. It is imperative that you unregister first and remove the titlevision folder and registry entries. Only then you can reinstall the old version without problems.

Q: Why doesn't TV2003 save my work file automatically? I have configured the program to make a backup every minute, but apparently it doesn't.
A: The automatic backup saves a COPY of your work file. It can be retrieved with File/recover backup file, which is normally only necessary after a crash. If you want to save your work file, press F8 or select File/save or click the disk icon. Also: When closing down the program you'll be prompted to save the work file unless you've already done so. Answer yes!

Q: Why do I get the message "error rendering file" when I try to load a video clip?
A: Read all about it here.

Q: The program won't run on Windows Vista or Win7.

A: Vista is a pain in the neck. Update! If you still insist on using an outdated version of the program, you have to tell your machine that you want to run the programs as administrator. You do it by right clicking the icon and selecting "Run as administrator". Sorry, but don't blame it on us; blame it on Bill Gates. If you update, the problem is solved. Else there is a way around it, though. See it here.

Q: How can I save numbered subtitles to a file?

A: Select the File/print menu, tick the include subtitle number option and print to a PDF file. If you don't have a PDF writer installed, download one for free from http://www.pdfpdf.com/pdf4free.html.

Q: The characters "ø" and "Ø" are saved as "o" and "O", while "æ", "Æ", "å" and "Å" are saved correctly. When I write "æøåÆØÅ" it reads "æøåÆØÅ" on the screen and is also correct on a print. But as soon I have saved the data in a file and open it again it reads "æoåÆOÅ".

A: That sometimes happens under Win2000 systems using other languages than Danish. Check the registry key [HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Nls\CodePage]. If the value of "OEMCP" is 437, change it to 865 and restart your computer.

Q: You recommend VirtualDub for conversion, but each time I load an MPEG file, I get the error message "MPEG Import Filter: unexpected end of file"! What's going on?

A: The modified VD clone VirtualDub Mod can handle that problem, so use that instead.

Q: Sometimes when I load a video clip, the whole picture is vertically compressed at the top of the screen, the format more like 4:1.5 than 4:3. What happens?

A: We're not sure what's going on here, but the problem is easily remedied. Just load the clip again.

Q: Sometimes when I load a file and run it in Display Mode, italicized line ends are truncated. Why?

A: On some subtitling systems italics are saved without end markers. TV2003 require end markers to show italicized lines correctly. The solution is to select Format/RangeEdit/correct italics. All italics within the chosen range will be checked and repaired.

Q: When I'm using the navigational slider, there's sometimes a difference between running time code and superimposed time code, even though I have loaded a perfect MPEG file with no dropped frames. What's going on?

A: That happens when you are using MPEG files. Try pressing Numpad7 or Numpad9 a couple of times and you'll see there is no difference. As always the solution is to convert the MPEG file to MJPEG with VirtualDub. The system is tailored to MJPEG files.

Q: The spell checker stops at every word! Why?

A: In older versions the spell checking dictionary has to be selected each time TV2003 is updated. Select Format/spellcheck/configure and tick the name of the dictionary. And update your software!

Q: Why do I need a shuttle for a laptop computer?

A: A laptop has no numeric keypad. The NumPad is simulated by disabling other keys (u,i,o, j,k,l,m). but then you can't use those keys for word processing. The best solution is a USB shuttle, or you may plug in an extra keyboard. A USB NumPad may be used, but it disables the keys mentioned above on some computers.

Q: Can TV2003 be used for airing subtitles?

A: No. TitleVision TV2003 is solely used for preparing subtitles for cinema, video, TV, or DVD. It is not a broadcasting unit for airing subtitles or putting subtitles on videotape - although it is possible to monitor and record the screen picture via any TV card featuring TV Out.

Q: Why do I get the error message "Invalid filename" each time the program tries to autosave?

A: You have probably configured the program to autosave in a nonexistent directory. Check setup/preferences/miscellaneous settings.

Q: Why do I get an error message saying "Canvas does not allow drawing"?

A: Because your OS is Win98 or ME and your system is running out of resources. You have probably too many programs running. Close some windows and - if need be - restart your computer.

Q: The keyboard shortcuts don't work and I can't run the help file! What's going on?

A: The program probably has a wrong path in the registry. Choose "Run" from the Windows Start menu, write "Regedit", click "okay" and choose the folder HKEY_LOCAL_MACHINE/Software/Titlevision (on X64-based Windows versions: HKLM/Software/Wow6432node/Titlevision), locate the key "path" and change it to your TitleVision path, eg. C:\program files\titlevision.           

Q: I need to raise the subtitles one line for movies broadcast in 16:9 format (wide screen). How do I do that?

A: You may make an empty bottom line in each and every subtitle this way:

1) Chose Modes/WordEdit. The program will change to Word mode.

2) Click the Search and Replace icon (if it's not there you have to configure Word to show it)

3) In the search/replace menu's "search for" field write: ^p_

4) In the "replace with" field write: ^p^p_

5) Chose "replace all".<br>

6) Leave Word mode by chosing modes/WordEdit again. Voilà! An empty bottom line in every subtitle!

Q: When I try and open a pac file made on your system on my PU2020 system the italics are not recognized. Why not?

A: The pac files are saved in PU2000 format. The default pac file format is PU2000. If you want to save in the PU2020 format, please tick Setup/Preferences/File Settings/Import and export .pac or .rac files in PU2020 format

Q: I have connected everything according to your instructions, but I can't get any sound from the video source! What's wrong?

A: If you are sure the cables and connections are okay, try right clicking the speaker icon in the system tray. Check that the Line In option is not deactivated.

Q: Why does the system crash when I try to open a text file?

A: The *.txt extension is used for a lot of different text formats.  A readable subtitle file has to be formatted according to certain rules. See "Creating a Text File from Scratch" for details. Or import the text from the clipboard and format it afterwards. That's actually the easiest way to do it.   

Q: I have installed a Hauppauge TV card and chosen "composite", but why won't your program remember these settings?

A: Your Hauppauge drivers are too old. Please update them.

Q: I use a maximum of 37 characters, and sometimes the width of the text exceeds that of the edit window. Is there any way around this?

A: Use a narrow font. We recommend Arial Narrow that is installed with MS Word. Also: Chose the 16:9 format which makes the edit window wider. Or customize the window size by setting the window ratio to "None".

Q: A rac file made with your system won't be read by my employer's old PU2000 system. What's the matter?

A: A good guess would be that you have made the very first subtitle (number zero) too long. Apparently old PU2000 systems have a limit of 128 characters per subtitle. Furthermore, if your subtitle consists of more than one line you will have to perform an additional deduction of 3 characters per line. Eg. A five lined text should not exceed 113 characters in length.

Q: Why can't your program find the time code reader card, when the card's own software can?

A: You probably have an outdated DLL file in your TitleVision folder. Check the dates and versions. If there's a newer DLL file somewhere in your system, copy it to your TitleVision Folder.

Q: I have installed the program, but when I try to run it I get an error message. What to do?

A: An educated guess is that your system doesn't agree with our predefined hotkeys. You probably have another program running that has already hogged one or more of the hotkeys. We have reports from a user who had a similar problem because of his ICQ program, until he disabled some of ICQ's hotkeys.

There are two things you can do to diagnose the conflict:

1) Try running the TitleVision program with everything else disabled. Close all visible programs and after that press Ctrl-Alt-Delete and remove all tasks except Systray and Explorer.

OR:

2) Try and move the file named DEFAULT (no extension) in the subdirectory DATA in your Titlevision folder temporarily somewhere else (eg. your desktop) and run the TV2003 program again. If the program runs, it is one or more of the hotkey definitions that is the problem.

If this is the case, you must either change the conclicting hotkey definition in the other program (whatever THAT program is) or disable one or more hotkey definitions in DEFAULT - which is a simple text file - with a text editor (eg Notepad). You disable a line by putting a semicolon (;) in front of it. When you have located the conflicting line(s), remove it/them for good and redefine the missing hotkey(s) under Setup/Keyboard Configuration in the main program or just change it/them manually in DEFAULT.

Known troublemakers are these lines:

SetupVideoSource=Num -

FormatGlobalcheck=Num +

FormatToggleEmdash=Alt+-

So you may start by disabling those first.

If all this is unfamiliar territory, don't despair! Just send us an email and we shall do our utmost to help you.

Q: Why can't I get a live feed video picture?

A: First of all: Is your card a ATI All in Wonder Radeon? That's the only TV card guaranteed to run with this program. Else: If you are sure the cables and connections are okay and the video picture is not disabled in the Setup/Preferences/Toggle Settings menu, run ATI's setup program for the card. Make sure that "composite" is chosen and that the standard (PAL, NTSC) is the right one. Also: Make sure that the settings for brightness, contrast and color aren't set to zero.

Q: The subtitles flicker in Display Mode. How come?

A: If you are sure your graphics card meets the overlay requirements you probably haven't enabled the overlay option. For Miro/Pinnacle cards this is done in the Setup/Video/Video Source menu. For Hauppauge cards you have to run the "Primary" program delivered with the card.

Q: Sometimes there are thick horizontal stripes in the live feed video picture, or the picture freezes.

A: Probably a hardware bug. Check the cable in the back of the TV card. And do check the IRQ assignment. The TV card works better if it doesn't share an IRQ with other devices.

Q: My computer crashes each time I run the program. Why?!

A: Close the TitleVision program and try deleting the file called DEFAULT (no extension) in your TitleVision subdirectory named DATA. If this doesn't work, delete the TitleVision key in the registry. Please note that you have to redefine hotkeys, intervals, autorecut etc. before you start working again.

Q: I have no running time code in the Running Time Code Window, but a weird mixture of letters and numbers! What the #¤&% is going on?!

A: You have installed drivers for both an Adrienne card and an Alpermann card, and now the system is confused. You have to uninstall the drivers that don't belong to your time code reader.

Q: I try to recut a range and gets the message: "Recut cancelled due to negative time code result". What's up?

A: You are probably trying to recut subtitles with no time code value or a time code value of zero. Check for empty subtitles (usually the last ones) and delete them or exclude them from the range.

Q: I have a file in one of the accepted formats and I can't open it. Why not?

A: Maybe it was made on a third party system - who knows? Anyway, should you encounter this problem, please e-mail the file to TitleVision (we'll want it anyway for analysis), and we'll return a readable file for you ASAP.

Q: Sometimes things and persons move jerkily in the live feed video picture. How come?

A: Your system probably isn't fast enough or something is slowing it down. Close all other programs. Check your Windows configuration. Quick solution: Make the viewport smaller.

Q: Nothing in the menus seem to work except "Save". What's wrong?

A: You are in Display Mode where most functions are disabled. Change to Edit Mode.

Q: I just installed a demo of another subtitling program, and now nothing works. What to do?

A: Naughty, naughty! Uninstall the other program and reinstall your video drivers. If that doesn't work, remove the Titlevision references in the registry and run Titlevision.exe again.

Q: I just formatted my hard drive and reinstalled everything and now I get the message: "This version is unregistered. Please contact TitleVision". Why?

A: You have tampered with our copy protection system. If you bought the system fair and square, see the registration trouble section or do as the message says.